Privacy Policy

This Privacy Policy explains how QPK Counselling Ltd (“we”, “use”, or “our”) collects, uses, and discloses your personal information.

 

1. Information We Collect

We may collect the following personal information from you:

Contact information: Name, email address, phone number, address.

Appointment information: Appointment dates and times, type of appointment, preferred method of communication.

Health information: Basic health information relevant to your counselling needs (e.g.: general mental health concerns; previous therapy; current medications).

Communication records: Records of our communications with you, including emails, phone calls, and text messages.

 

2. How We Collect Your Information

We can or may collect your personal information through various means, including:

Website forms: Contact forms, appointment booking forms.

Email communication: Direct emails, email newsletters.

Phone calls: During consultations and for appointment scheduling.

In-Person or Zoom interactions: During counselling sessions.

 

3. How We Use Your Information

We can or may use your personal information for the following purposes:

Providing counselling services: Scheduling appointments, conducting counselling sessions, communicating with you about your care.

Administrative purposes: Managing our practice, billing and invoicing, maintaining client records.

Improving our services: Analysing client data to improve our services and develop new programmes.

Communication and marketing: Sending you newsletters, updates, and promotional materials (to which you may opt-out at any time).

 

4. Data Sharing

We do not share your personal information with third parties except in the following limited circumstances (please also see the confidentiality policy):

With your consent: We may share your information with other healthcare providers with your written consent.

As required by law: We may be required to disclose your information to comply with legal obligations, such as court orders or subpoenas.

To protect our rights: We may disclose your information to protect our legal rights or the rights of others.

 

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. We use a combination of security measures, including:

Encryption: We use encryption technology as well as password protection to protect sensitive data transmitted over the internet.

Access controls: We limit access to your personal information to authorised personnel.

Physical security: We maintain secure physical premises and a multi-lock system to protect paper records. Additionally, all records are coded.

 

6. Your Rights

You have the right to:

Access: Access your personal information held by us.

Correction: Request the correction of any inaccurate or incomplete information.

Erasure: Request the deletion of your personal information in certain circumstances.

Restriction: Request the restriction of the processing of your personal information.

Data portability: Receive your personal information in a portable format.

Object: Object to the processing of your personal information in certain circumstances.

 

7. Complaints

If you have any concerns about our privacy practices, please contact us at dee@qpk.nz. You also have the right to lodge a complaint with the Office of the Privacy Commissioner.

 

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.

 

9. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Dee Morgan, QPK Counselling Ltd, Auckland, New Zealand. dee@qpk.nz